Our Privacy Policy

INTRODUCTION

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you provide to us both online and otherwise.

Please read this policy carefully to understand how we will collect, use and store your data.  By using our website or providing us with your personal information you agree to your personal information being used and stored in the manner set out in this policy. We may update this policy from time to time without notice to you, so please check it regularly.

The website www.southasianconcern.org (the “website”) is owned and operated by SOUTH ASIAN CONCERN UK (“us” or “we”), a charity registered in England and Wales with charity number 1002270 and registered address Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect personal data about you when you register to receive communications from us request information, purchase items, attend an event or make donations.

The personal data collected includes:

• Your name
• Your billing / postal address
• Your telephone number(s)
• Your email address
• The church you attend
• Financial information such as your bank or card details
• Information you enter onto our website
• Records of your correspondence with us

You do not have to provide us with this information, but if you chose not to then we may be unable to give you the information or service you request. You do not have to tell us your telephone number, but it will help us to contact you quickly if we have a query. We receive and store your email address when you fill in one of our online forms and also if you subscribe to our emails or other e-publications we may offer.

By providing information about the church you attend, you agree to us holding and using information about your religious affiliations.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We will process your data for the following reasons:

• Fulfil your requests and continually improve your interaction with our website.
• Deliver literature and other materials that you have requested from us.
• To administer your donation including processing Gift Aid;
• For our own internal administrative purposes and keep a record of your relationship with us;
• To contact you by post, phone and e-mail for marketing purposes, to provide you with information about us, our fundraising campaigns, our events, conferences, products and services, and any other information we think may be of interest (e.g. supporter updates);
• To manage your communication preferences;
• To carry out research to find out more information about our supporters’ backgrounds and interests;
• To comply with applicable laws and regulations, and requests from statutory agencies.
• Prevent or detect fraud or the misuse of our website.
• Enable technical maintenance work to be carried out by specialists on our server systems.

We may also analyse and screen your personal information and create a profile of your interests and preferences.  This allows us to ensure communications are relevant and timely, and provide an improved experience for our supporters.  It also helps us understand the background of our supporters so that we can make appropriate requests to those who may be willing and able to give more than they already do, enabling us to raise funds sooner and more cost-effectively.

When building such a profile we may make use of additional information about you, including geo-demographic information and measures of affluence. This information is taken from publicly available sources, for example from public registers, such as listed Directorships, typical earnings in a geographical area, information from the electoral roll, press reports and social media posts.  We may use third party suppliers to undertake these activities on our behalf and share your information with them to the extent required.

Whilst generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where it is within our legitimate interests to do so (e.g. to process a donation you have made), provided we respect your legal rights.

WILL WE SHARE THIS INFORMATION WITH OTHERS?

We will never sell or share your data with third parties for their own marketing purposes. We do not share your information with other individuals or organisations outside the SOUTH ASIAN CONCERN international family.

We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the purposes for which you have provided it to us (e.g. to deliver mailings, to analyse data and to process payments).  We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly.

DO WE RECEIVE INFORMATION ABOUT YOU FROM OTHER SOURCES?

Yes, we do receive information from other sources, for example: if we receive updated delivery and address information from our mail and delivery services we will then correct your records. We may also check data against public records e.g. deceased records in order to keep our database accurate and up to do date. We also receive information from public sources as part of our research and profiling activity as explained above.

HOW LONG DO WE KEEP YOUR DATA FOR?

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.

If you request to receive no further contact from us, we will keep some basic information about you on our suppression list in order to avoid sending you unwanted materials in the future.

DOES OUR POLICY APPLY TO OTHER WEBSITES THAT ARE LINKED TO OUR WEBSITE?

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

HOW DO WE PROTECT THE SECURITY OF THE INFORMATION YOU INPUT?

All your information will be transmitted in a secure fashion. Our whole website is protected by a security certificate. We use Stewardship to process on-line donations – a service that handles millions of pounds’ worth of donations every month globally. The transfer of the purchase details from the retailers site to PayPal are encapsulated using their own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

The information we collect from you may be transferred to and processed and/or stored at a destination outside the European Economic Area (“EEA”), including the U.S. If we send your personal data outside the EEA we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information.  By submitting your details, you agree to this use of your data.

HOW DO WE PROTECT THE CONFIDENTIALITY OF YOUR INFORMATION?

The confidentiality of your information is safeguarded by:

• Protecting data from improper use such as unlawful access, changes or destruction and accidental loss
• Ensuring that all our employees respect the confidentiality of our site visitors’ personal data
• Occasionally requesting proof of identity before we disclose personal information to you

HOW WILL WE LET YOU KNOW OF CHANGES TO OUR PRIVACY POLICY?

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 26 April 2018.

WHAT IF YOU HAVE QUESTIONS OR NEED TO MAKE CORRECTIONS TO YOUR INFORMATION?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You can also opt-out of receiving all or some of our marketing communications (as defined by the Information Commissioner’s Office and which includes our newsletters, magazine, campaign updates, appeals and event invitations) from us or request that we stop processing data about you for certain purposes (e.g. profiling) at any time by contacting us using the details below.

If you are unhappy with the way in which we have handled your personal data then you can make a complaint to the Information Commissioner’s Office.

HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you or if you do not wish to provide us with personal information online. You can telephone us on 020 3823 8082 write to us at South Asian Concern, Chancery House (2^nd floor), St Nicholas Way, Sutton SM1 1JB or via our on-line contact form (click here).